The House of Travel App
If you have a holiday booked with us whether online, over the phone, or in one of our New Zealand stores you can use the House of Travel App to easily view your upcoming travel plans.
Simply download the app from the App Store or Google Play, register your details, and your booking itinerary will appear in the app.
The itinerary function is only available for bookings made with a New Zealand House of Travel store or directly on the House of Travel website.
Requires iOs 15.1 or later. Compatible with iPhone and iPad.
Requires Android 7.0 and up.
For technical support, please email digitalsupport@hot.co.nz
House of Travel App Features
With the new House of Travel App, you can:
- View your full holiday itinerary anytime, anywhere
- Keep all your trip details in one secure place
- Count down the days until your departure
- An easy way to contact your consultant when you’re travelling
Start your journey with New Zealand’s most trusted travel partners and enjoy the convenience of having your travel plans at your fingertips.
Best. Holidays. Ever!
Your Holiday Itinerary, anywhere
Frequently Asked Questions
The new version of the App will be available on ios and Andriod from the 28th Aug, 2025.
The iPhone and Android versions of the HOT App have been designed and optimized to work with the following:
iPhone/iPad - iOS 15.1+ Android - 7+
You can find this information in the device Settings.
Yes. Wi-Fi access or mobile data is needed so that the App can push through itinerary updates.
The login/register page needs data to work too.
Most bookings should automatically show when you log in to the App – please ensure your consultant has the email address you are using for your App login.
If your booking is not showing, please contact your consultant and they will set this up for you.
No, this is not a possibility at this point in time.
In the App, any changes to flight status (e.g. departure time changes made by the airline) will show once your consultant has updated your booking.
If you are making changes to your flight booking (e.g. a change to another flight) – details will be automatically updated in your itinerary, as long as the booking change has been made directly with a House of Travel consultant and you have Wi-Fi/data on the phone.
If you change the flight yourself directly with the airline – then that change will not show in the App.
Please check your email for a verification email from digitalsupport@hot.co.nz and click on the ‘Please verify your House of Travel App login’ link.
Please check your Spam folders if this is not in your inbox. If you can’t find this email, then please email digitalsupport@hot.co.nz for assistance.
Most bookings should automatically show when you log in to the App – please ensure your consultant has the email address you are using for your App login.
If your booking is not showing, please contact your consultant and they will set this up for you.
If you can’t find your consultant contact details, then please email digitalsupport@hot.co.nz for assistance.
